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So initial start-up and training are a snap. Plus, a full range of security protection comes standard. Accepts all payment types, including credit, debit, EBT, check, gift, loyalty and commercial card level II Annual pre-paid Verifone support is the peace of mind offered by Verifone for your software all year around.

Robust reporting features with PCCharge Pro simplify account reconciliation and business management. PA DSS 1. Brief content visible, double tap to read full content. Full content visible, double tap to read brief content. Help others learn more about this product by uploading a video! Looking for specific info? See questions and answers.

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Amazon Advertising Find, attract, and engage customers. Amazon Drive Cloud storage from Amazon. Sell on Amazon Start a Selling Account. This service helps merchants to confirm that check authorizations are legitimate by verifying the customer’s driver’s license information and the MICR data from the check.

This information is then compared to what’s on record for that customer. Examine the Extended button at the right of the Check Services Setup window. If you cannot access the Extended button, no extended information is necessary for your check services processing account. This is because each check services company has its own set of Extended Data Fields. Enter the extended information as required by your check services company. This information and other important information about your check services company are described in the PCCharge Appendices.

Click Next to exit the Check Services Setup window. This completes the setup of your check services company. If you don’t need this ability, click the Next button and skip ahead to the section Gift Card Processing Company Setup see page Different payment processing companies may refer to these numbers by different names, but PCCharge refers to them all as Electronic Benefits Company Numbers.

Click the small drop-down arrow button to the right of the Electronic Benefits Company field. Note: Not all EBT card companies will be available for selection. The credit card company you selected in the Credit Card Setup window determines which EBT card companies are available as selections. You may leave the Working Key blank. If you cannot access the Extended button, no extended information is necessary for your EBT card processing account.

Enter the extended information as required by your EBT card processing company. This completes the setup of your EBT card processing company. If you don’t need this ability, click the Next button and skip ahead to the section Company Information Setup see page Different payment processing companies may refer to these numbers by different names, but PCCharge refers to them all as Gift Card Company Numbers.

Review the section of the PCCharge Appendices specific to your gift card processing company; there may be special information or instructions specific to your processing company. Click the small drop-down arrow button to the right of the Gift Card Company field. Select the gift card company that your business will be using. Not all gift card companies will be available for selection. The credit card company you selected in the Credit Card Setup window determines which gift card companies are available as selections.

Enter the Terminal ID for your gift card processing account here. Examine the Extended button at the right of the Gift Card Setup window. If you cannot access the Extended button, no extended information is necessary for your gift card processing account. Skip ahead to the section Company Information Setup see page This is because each gift card processing company has its own set of Extended Data Fields. Enter the extended information as required by your gift card processing company.

This information and other important information about your gift card processing company are described in the PCCharge Appendices. Click Next to exit the Gift Card Setup window. This completes the setup of your gift card processing company. Continue on to the next section, Company Information Setup.

Note: The company information that you enter into this Company Information setup window should match the information that your credit card processing company has on file for your merchant account. If you are unsure of this information, check with your merchant service provider MSP.

Your MSP is the group or individual who sold your merchant account to you. Make sure that you enter exactly the same information into this window that your credit card processing company has on file. Type it in just as it appears on the paperwork you received from your bank or your merchant service provider. Enter your company’s name in the Company: field. Enter your company’s street address in the Street: field. Enter your company’s city in the City: field.

Enter your company’s state abbreviation in the State: field. Enter your company’s 5-digit zip code in the Zip: field. Enter your company’s phone number in the Phone : field. Enter your company’s Email address in the Email: field. Click the Next button. Simple Explanation: The Address Verification Setup window allows you to set up AVS address verification service filtering for your credit card processing account.

If you manually enter a credit card’s information, AVS helps to reduce fraudulent transactions by comparing that information to what is on record for that credit card. If you anticipate processing a high number of manually entered transactions hand keyed, not swiped , we recommend that you review this section. Otherwise, you may proceed to the next section, Card Verification Setup see page This window may or may not appear, depending on which credit card processing company you use.

Most terminal-based processing companies support AVS. If this window is not displayed but you know your account is set up for address verification, it likely means that your credit card processing company is host-based and handles AVS filtering on their end. An easy way to find out if your processor is terminal-based is to check the section describing that processor’s extended data information in Appendix A.

What is AVS? Address Verification Service AVS is a fraud prevention service for card-not-present environments or non-swiped transactions. During a transaction, AVS compares the address information that the cardholder gives you to what is on record for that credit card number.

You can either make business decisions on individual transactions, or you can use the Address Verification Setup window and configure PCCharge to automatically filter out those transactions whose AVS responses are unacceptable to you. Retry System Unavailable — Retry, system is unavailable or timed out. AVS Usage Scenarios The following usage scenarios will give you examples that you can use as a basis when configuring your own Address Verification Setup window.

AVS Usage Scenario 1 1. This scenario should illustrate the care that should be taken in unchecking options in the Address Verification Setup window. You must make a business decision on whether or not it is beneficial for you to uncheck some or all of these options. AVS Usage Scenario 2 1. Note: Because all the options in the Address Verification Setup window were checked including No Match , the transaction was approved. This is why it is generally recommended that users leave all the options checked in the Address Verification Setup window.

This way, you can simply void a transaction if you aren’t comfortable with the AVS Response. AVS Usage Scenario 3 1. To check a cardholder’s AVS information, simply enter it as part of a zero-dollar Pre-Auth transaction and submit that transaction.

Your credit card processing company will reply with an AVS response, and no funds will be transferred between you and the cardholder.

Otherwise, you may proceed to the next section, End of Merchant Setup Wizard see page Note: This window may or may not be accessible depending on which credit card processing company you use. During a transaction, the 3or 4-digit security code that you manually enter into PCCharge is compared to what is on record for that credit card.

For Visa, MasterCard, and Discover credit cards, look on the back of the card. The last three digits of the string of numbers below the magnetic strip are the numbers you would type into PCCharge during a transaction For American Express credit cards, look on the front of the card. The four-digit number above the account number is what you would type into PCCharge during a transaction.

Server Did Not Respond — System is unavailable or timed out. This scenario should illustrate the care that should be taken in unchecking options in the Card Verification Setup window.

Because all the options in the Card Verification Setup window were checked including No Match , the transaction was approved. This is why it is generally recommended that users leave all the options checked in the Card Verification Setup window. This way, you can simply void a transaction if you aren’t comfortable with the CVV Response. End of Merchant Setup Wizard Your merchant account has now been set up.

There are a few more steps necessary to make sure that PCCharge Payment Server will operate at its maximum potential. Simple Explanation: PCCharge’s Update Configuration Disk feature allows you to create a backup disk a 3″ floppy disk that contains your merchant configuration information–essentially, everything you’ve set up to this point. If your copy of PCCharge was shipped with a Configuration Disk or License Disk on a 3″ floppy disk, you already have this backup disk and only need to update it.

Configuration disks can be created using almost any removable media that can be modified. You may even store your configuration data on a separate computer accessed via a network. The important thing is to store your backup data away from the computer on which PCCharge is installed. To use some other media, just substitute it for the 3″ floppy referred to in the following instructions.

In step 3, browse to the media to be used. Click Yes. The Configuration Disk Maintenance window will appear. PCCharge will warn you that your existing configuration information will be overwritten. If you’re creating a configuration disk for the first time, this warning doesn’t apply to you. PCCharge will prompt you for the configuration disk. Make sure it’s blank, because everything on the disk will be overwritten. Click OK and proceed to step 3. If you already have a configuration disk, you can either overwrite that disk or create a new one using a blank disk.

Click Yes when ready. Insert your configuration disk OR a blank 3″ floppy disk. Click the Open button and PCCharge will create or update your configuration disk. A status bar will display the progress of your configuration disk. PCCharge will notify you when your configuration disk has been created or updated.

Remove your configuration disk. Continue on to the next section, Simple Modem Setup. Note: If your software should ever be deleted due to a hard drive crash or some other hardware failure, you’ll be able to restore from your configuration disk.

However, it does not save your database. You should refer to that section when you think you’re ready to start keeping a backup record of the transactions you’ve been processing.

If you’ll be connecting to payment processing company via dial-up modem, complete the instructions given below. However, your processing company may have the ability to accept a modem connection if your primary connection fails check the PCCharge Appendices to find out.

If your processing company has this ability, you’ll want to set up your modem using the instructions given below. Click Setup on the PCCharge menu bar above the icons. Click Modem. PCCharge should display your modem in the Modem text box. If you have more than one modem installed, click the drop-down arrow next to the Modem text box and select the modem you want to use with PCCharge.

PCCharge should display your modem in the Baud text box. Click the drop-down arrow next to the Baud text box and select You’ll be returned to PCCharge’s main window.

Depending on your system’s configuration, you may not need to refer to the other subsections in this Modem section. To find out if these additional steps will be necessary, skip ahead to the section Processing Test Transactions see page Note: You will get the best results if you are using the most current modem drivers provided by the manufacturer of your modem.

Simple Explanation: The following Manual Modem Setup information is for those users whose modem does not process or settle transactions when set up through the Simple Modem Setup window.

If your modem has already been successfully set up, skip this section. Note: If you are running any other communication software Fax program, Internet Browser, etc. Shut these programs down. Locating Your Modem Before setting up your modem, you’ll need to collect some information about it. Click Settings.

Click Control Panel. Double-click Phone and Modem Options. Click the Modems tab. Windows will display the modems installed on your computer. Make a note of the name of modem that you intend to use with PCCharge shown in the Modem column. Close the Windows Control Panel window. Proceed to Setting Up Your Modem. Setting Up Your Modem 1. If the Manual Modem Setup window appears, continue on to step 3. Select in the Baud section of the Manual Modem Setup window. Select your modem’s COM port from the Port drop-down list.

Click the Detect Modem Settings button. PCCharge will prompt you to specify which modem it should detect. Select your modem and click OK. PCCharge will attempt to automatically configure your modem settings. If the Initialization String is something more than just AT, perform a test transaction as described in the section Performing Test Transactions see page If the test transaction results in a communications error, return to this section and continue with step 7.

If you’ve attempted a test transaction after setting up your modem using the Detect Modem Settings button and it didn’t work, try the following steps. First, return to the Manual Modem Setup window as described in steps 1 and 2.

Click the Validate button. PCCharge will attempt to validate the settings you’ve chosen. Click the OK button. Perform a test transaction as described in the section Performing Test Transactions see page If the test transaction results in a communications error, return to this section and continue with step If the test transaction still results in a communications error, contact PCCharge Technical Support at Technical Details: Most modems are Hayes compatible.

This means that they recognize the original Hayes command set. However, many of the newer and faster modems use compression techniques to achieve their high speeds. While these modems will work fine on most bulletin board systems and dialup networks designed to operate at these speeds, most financial service networks credit card processing companies do not operate at these speeds or use these techniques.

Consequently, if you have a new modem that operates at This information can normally be found in the modem’s manual or by contacting the modem manufacturer. Although we try to provide modem settings for as many modems as possible, new products come out constantly. You may need to call your modem manufacturer and ask them: “How do I get my modem to act like a plain baud Hayes modem? If this is the case, this problem will need to be resolved before PCCharge will function properly.

If you have hardware not shown on this list and are able use it successfully with your copy of PCCharge, please contact us at feedback pccharge. Also, try using WH1 from the Modem drop-down list. Almost all of these functions are for use in PCCharge troubleshooting with the assistance of a Technical Support Representative. Click the OK button to exit the Advanced Modem Setup window this will save any changes you have made.

Dial Prefix: — Allows you to add a dial prefix to be dialed before dialing the number to your processing company. If your business has to dial a nine or some other number to get an outside line, this is where you would enter it.

Add a “,” comma after the number for a brief pause. Do not adjust this value unless directed to do so by a Technical Support Representative. These test transactions will help you to confirm that your modem is set up properly and working with your payment processing company.

Since these test transactions will be performed using a live credit card number, actual funds will be transferred to and from your account. If you get an appropriate response from these transactions as described below , you’ll be ready to begin processing “live” transactions using PCCharge. Click the Credit Card Transactions button. It will look similar to the window displayed below, but will may vary slightly from what you see in your copy of PCCharge since different credit card processing companies offer different abilities.

You’ll need a credit card with an active account use one that has adequate funds for testing purposes. We suggest that you use your own credit card, since you’ll be transferring funds from that card’s account to your business’ merchant account. Enter the credit card’s number into the Credit Card Number field.

Make sure that you enter the number without spaces or dashes. Click in the white space next to the words Card Member and type in the cardholder name exactly as show on the credit card. Look at the Card Issuer field. If UnKn is displayed, it means that the card number you’ve entered is incorrect and that you’ll need to re-enter it. After you’ve re-entered it, click in the white space next to the words Card Member.

PCCharge should display the correct card type in the Card Issuer field. Enter the card’s four-digit expiration date into the Exp. Date MMYY field without using spaces or dashes.

Enter the number 1 into the Amount field without a dollar sign or a decimal point. PCCharge will automatically recognize 1 as one dollar. Click the Process button. PCCharge may ask if the customer’s card is present. You may be asked if you want to enter a ticket number. Click No. You would normally provide the ticket number and CPS qualifiers AVS information during a “live” transaction to obtain better per-transaction rates see pages and Watch the status window near the bottom-left of the PCCharge main window.

This will display the status of the transaction being processed. PCCharge will make two attempts to contact the processing company and make a transaction request.

Once you’ve received a Result for the transaction, compare it to the four possible scenarios listed below. This error message may vary, but some of the likely possibilities are shown below. These indicate that you’ve successfully processed a test transaction, even though the response shows that the transaction was not authorized. If you receive a communications-related error message for a Response, refer to the section Manual Modem Setup see page 85 and then return to step 1 to re-attempt to authorize the transaction.

If you received some other error message, you will need to contact PCCharge Technical Support at Doing so may negatively affect your transaction results. Click OK on the Result window.

This step in transaction processing is called “authorization”. The next step in transaction processing is called “settlement”. Settlement is when your payment processing company instructs your business’ bank and the cardholder’s bank to initiate the transfer of authorized transaction funds. For some processing companies, this happens automatically. For others, it must be manually initiated.

During “live” processing, you will not receive your funds unless your authorizations are settled. The following steps will take you through settlement of your test transaction. Click the End of Day Management button the “clock” icon. If you only have one credit card merchant account set up in PCCharge, proceed to step If you have more than one payment processing account set up in PCCharge, select the merchant number whose accounts you wish to settle and click OK.

Depending on your payment processing company and how it is set up, one of the following scenarios will occur. Since this step is specific to your payment processing company, you may want to refer to your PCCharge Appendices.

This window will show the number of transactions in your batch and the balance of the batch. Continue on to step If you are using a host-based processing company set up for manual batch closure, PCCharge will display the Batch Close window. This window will show the number of transactions you have processed and the totals for each transaction type. If you are using a host-based processing company set up for automatic batch closure, PCCharge will notify you of this.

This means that your payment processing company will automatically close your batch at regular intervals usually at midnight. Skip ahead to step If adjusting your modem doesn’t work, you will need to contact PCCharge Technical Support at Now that you’ve successfully processed a test transaction, you may begin processing live transactions.

Before you do, continue on to the next section, Basic Setup Complete, to make sure you don’t need to complete any other steps. If you think that your account is set up to process other credit card types American Express, Discover, MasterCard, etc.

To test a different credit card type, just repeat steps using the new card type. Your credit card processing account has been set up along with the means of communicating with your processing company. The next chapter, Continuing Setup, has to do with device setup and some of the extended capabilities of PCCharge. If you’re only setting up one credit card processing account and you only need to process credit card transactions, setup is complete.

As stated above, you may review the PCCharge features described in Continuing Setup and then skip ahead to the User’s Guide see page If you need to set up another credit card processing account, return to the section Credit Card Processing Company Setup see page When you’ve set up all of your credit card processing companies, you may review the PCCharge features described in Continuing Setup and then skip ahead to the User’s Guide see page If you need to set up an external device to work with PCCharge, refer to one the following sections.

Simple Explanation: The features described in this section of the PCCharge manual are not essential for basic credit card processing, but they do provide users with a powerful array of tools to use in payment processing. Review this section if you plan to use a card reader, check reader, PIN pad, report printer, or receipt printer with PCCharge. If you do not plan to use one of these devices with PCCharge, you may skip ahead to the section Cashier Privileges Setup see page Simple Explanation: This window allows you to set up a card reader to “swipe” cards–that is, to read the data stored on the card’s magnetic strip by manually passing it through the card reader.

If you do not have a card reader installed on your machine, leave this window set to its default setting as shown below, with Keyboard Wedge selected and skip ahead to the next section, Check Reader Setup see page Note: If you are processing debit card transactions, you’ll need to have a card reader and PIN Pad connected to your computer. Click Setup on the menu bar. Click the Devices option.

Click the Card Reader option. Click the small drop-down arrow button to the right of the Card Reader field. Select the type of card reader that you’ll use with PCCharge. Serial Reader — A serial card reader is connected to your computer’s COM port by a cord that ends in a 9-pin plug. Keyboard Wedge — A keyboard wedge reader is usually a card swipe device that connects in between your keyboard and your computer.

However, the setting Keyboard Wedge also refers to keyboards with built-in card readers. Ingenico — The Ingenico is a unique card reader that operates differently than a standard serial reader or keyboard wedge device.

If you’ve selected Keyboard Wedge, complete the following steps: Notice the default Time Out value 4 seconds. This value determines how long PCCharge waits for a card swipe to be completed. You should not change the default value unless you are experiencing difficulties with your device. You may now perform a test transaction using your device see page 89 , or you may proceed to the next section, Check Reader Setup see page If you’ve selected Serial Reader, Review the Tested Card Readers table at the end of this Card Reader Setup section to determine if there are any special settings recommended for your card reader.

Next, complete the following steps: Select the baud appropriate for your serial card reader the default value is This information should be provided by your device’s documentation. Select the parity that the serial card reader uses. Click the small drop-down arrow button to the right of the Com Port field. Most users can select Port Com1 , but some users may have plugged the device into port 2 and should select Port Com2.

Select the data bits setting appropriate for your serial card reader the default value is 8. Set up each device as specified in the Notes column. If no additional information is given other than the device to be selected from the drop-down list in PCCharge , use the default settings listed above. Enable Header for track 2 and set to ; Enable Terminator for track 2 and set to?

USB Keyboard. For Windows Vista, you must first boot computer with a different keyboard attached, and then plug in. Vista will automatically install the drivers. Set up in PCCharge as Ingenico See note at end of this table. Check and card swipe device. This device is a combined PIN pad and card reader.

You must set up X the PIN pad functionality of this device prior to setting up any other functionality. This device is a combined PIN pad, card reader, and receipt printer.

You must set up the PIN pad functionality of this device prior to setting up any other functionality. Consult the documentation included with this device to determine how to set it up. You must set up the PIN pad functionality of this X device prior to setting up any other functionality.

Smart card reader functionality is not supported. Every Ingenico was manufactured in one of two possible configurations: as a standalone check reader, or as a check reader with an integrated card reader.

You are not required to use the integrated Ingenico card reader; you may use a separate card reader. The following example text shows the correct format of a swiped transaction after a Cherry keyboard device has been properly configured. You can use Microsoft’s Notepad to view a swiped transaction. Simple Explanation: This window allows you to set up a check reader to scan check information.

If you do not have a check reader installed on your machine, leave this window set to its default setting as shown below, with NONE selected and skip ahead to the section PIN Pad Setup see page Click the Check Reader option. Click the small drop-down arrow button to the right of the Check Reader field. Select the check reader that you’ll use with PCCharge.

Review the Tested Check Readers table at the end of this Check Reader Setup section to determine if there are any special settings recommended for your check reader. Complete the following steps. Depending on the check reader you select, some or all of the described fields in the following steps may not be available. You only need to complete those that are accessible to you. Select the baud appropriate for your check reader the default value is Notice the default Time Out value 4 seconds.

This value determines how long PCCharge waits for input from the check reader. Select the parity that the check reader uses the default setting is Even. Select the data bits setting appropriate for your check reader the default setting is 7. You may now perform a test transaction using your device see page 89 , or you may skip ahead to the section PIN Pad Setup see page Notes Check and card swipe device.

Also, review the section Upload Check Images see page This window allows you to set up a PIN Pad for accepting debit transactions. If you do not have a PIN Pad installed on your machine, leave this window set to its default setting as shown below, with NONE selected and skip ahead to the next section, Touch Screen Setup see page Note: If you plan to process debit card transactions, you’ll need to have a card reader and PIN Pad connected to your computer.

Click the Pin Pad option. Click the small drop-down arrow button to the right of the PIN Pad field. Depending on the PIN Pad selected, you may not need to set up all or any of the following fields. Select the baud appropriate for your PIN pad the default value is Select the parity that the PIN pad uses the default setting is Even. Select the data bits setting appropriate for your PIN pad the default setting is 7.

PCCharge will contact your processing company and synchronize your PIN pad’s key with what your processing company has set up for your debit account. Your Canadian debit account must be the active merchant number at the time of the Key Change request. You may now perform a test transaction using your device see page 89 , or you may proceed to the next section, Touch Screen Setup see page Note: Some PIN pads will only work with certain payment processing companies.

Device must be on COM port 1. Requires device drivers from VeriFone. Serial only device. Note for Windows 7 and Users: Windows 7 and have been tested to work with all VeriFone PPse devices with part numbers higher than Example: PUSA.

Canadian debit processing only. American debit processing only. Simple Explanation: PCCharge no longer supports touch screens. Leave this window set to its default setting as shown below, with NONE selected and skip ahead to the next section, Report Printer Setup see page Simple Explanation: This window allows you to set up a standard Windows-compatible printer to print PCCharge reports and contracts.

If you do not have a printer or you simply do not want to print reports, leave this window set to its default setting as shown below and skip ahead to the next section, Receipt Printer Setup see page Click the Printer option.

Click the Report option. Click the small drop-down arrow button to the right of the Report Printer field. Select the printer that PCCharge will use to print reports and contracts. Click the Configure Printer button.

PCCharge will cause Windows to display the configuration window for the printer selected in the Report Printer field. Review the configuration window and make sure the correct settings have been configured for your printer. You may want to refer to your printer’s documentation. Click the Print button when you’re done to return to the Report Printer Setup window. The Configure Contract button configures contracts printed for PCCharge’s recurring billing functionality.

It does not apply to standard report printer setup, so you may safely ignore it for now. You may now print out a test report using the instructions given in the section Reports see page , or you may proceed to the next section, Receipt Printer Setup see page Simple Explanation: This window allows you to set up a standard Windows-compatible printer or a receipt printer to print PCCharge receipts. If you do not have a printer or you simply do not want to print receipts, leave this window set to its default settings as shown below and skip ahead to the section Cashier Privileges Setup see page Click the Receipt Printer option.

Review the Tested Receipt Printers table at the end of this Receipt Printer Setup section to determine if there are any special settings recommended for your receipt printer. Click the small drop-down arrow button to the right of the Printer field. Select the printer that PCCharge will use to print receipts.

Depending on the kind of printer you have, select either Standard Printer or Roll Printer. A standard printer is a typical 8″ x 11″ desktop printer. A roll printer is a type of printer specifically designed to print out small format receipts like those commonly received at most stores and businesses.

In the section labeled Receipt Options, specify the of Copies you want to print. Pre-auth transactions “set money aside” on a customer’s credit card without actually initiating the transfer of funds from the customer’s account to your account. These transaction types are often used when the exact final amount of the transaction is not known.

Unchecking this box makes PCCharge not print out receipts for these two transaction types. You may choose to uncheck the box labeled Secure Receipts. Simple Explanation: If you want the credit card number on all receipts to be “masked” covered with X’s , leave this checked and skip ahead to step 8.

If you want a masked customer receipt and an unmasked merchant receipt, read the rest of this step. Unchecking this box turns off the PCCharge feature that masks the credit card number on receipts, but it also allows you access to another PCCharge feature: the ability to have a masked customer receipt and an unmasked merchant receipt.

Put a check in the box labeled Label Receipts if you want to have a label printed at the bottom of your receipts. If this box is checked, the first receipt will be labeled Customer Copy. The second receipt will be labeled Merchant Copy. Any subsequent receipts for the same transaction will be labeled Copy , with representing the order of its printing. Example: of Copies was set to 3.

The first receipt printed for a transaction after the Merchant Copy is printed would be Copy 1, and the second would be Copy 2. If you don’t want the receipts to display the customer’s card number or expiration date, put checks in the boxes labeled Suppress Card Number and Suppress Expiration Date.

If you want a certain item of information displayed, uncheck the box next to the appropriate option. You now have the option to uncheck the box labeled Print Receipts for Gratuities. Gratuity tip transactions are used when the actual gratuity amount is known after the original corresponding sale transaction including an estimated gratuity amount has been processed.

Unchecking this box makes PCCharge not print out receipts for this transaction type. If you selected Standard Printer for your Printer Type, configure the following settings: Select the Orientation that you want for your printed receipts. You may select a Portrait or Landscape orientation. Set your Margins.

The values for the margins are displayed in twips. There are twips in an inch, so the default setting of twips is equal to one-half of an inch. The margin settings allow you to place the receipt information in different areas of the page to permit the use of preprinted invoices. We recommend that you leave these settings at their default values. You should wait until you see your printed receipts before you modify these values.

If you selected Roll Printer for your Printer Type, configure the following settings: Set this value to the column width appropriate for your roll printer. The default value 40 characters will be acceptable for most users. You should wait until you see your printed receipts before you modify this value.

Click the Comments button. This feature allows you to include a customized message at the end of your receipt. The comment section can be up to five 5 lines long, with each line being no longer than forty 40 characters.

Click OK to save your comments. You may now print out a test receipt by completing a test transaction see page 89 , or you may proceed to the next section, Example Receipt With Comments see page Windows’ generic text printer drivers were used for all printers that were tested on Windows Notes Manual tear-off. Drivers available online. Set the Column Width to Thermal printer, portable device. Manual tear-off. Automatically cut-off. Thermal printer. Set X the Column Width to All Windows bit Users: see Note at end of table.

There are no bit device drivers for this printer available from the manufacturer. If you think you’ll be running PCCharge on a single computer with multiple users accessing that computer, and you want to support different levels of access, we recommend that you review this section. Before you can decide which functions you want to make available to cashiers, you’ll need to understand how to use PCCharge. We recommend that you return to this section after you’ve reviewed the section User’s Guide see page In the meantime, you can look over the functions and abilities listed in this section.

Adding a Cashier 1. Log in as System. Click the Cashier Privileges option. Any existing cashiers will be listed in this window, along with their date of Last Login and whether they have had their First Login or are currently Locked Out.

Enter a Cashier Name 20 characters maximum. Enter an initial Password [casesensitive and must be complex: minimum 7 characters, must have at least one upper case character, one numeric character, and one special character e. You will receive a confirmation message. Click OK again. The new cashier will be prompted to Create and Confirm a new Password upon first login. Cashiers default to having only permission to run Sale transactions. All other permissions need to be granted by the System user.

Click on the radio button corresponding to the Permissions to be granted. Click on Change Permissions to enable permission options for the selected cashier. Credit Transactions — Allows a cashier to perform selected credit card transactions see page Debit Transactions — Allows a cashier to perform selected debit card transactions see page Check Transactions — Allows a cashier to perform selected check transactions see page Gift Card Transactions — Allows a cashier to perform selected gift card transactions see page For use with CITI processor.

Note: The System user cannot run anything in the transactions lists. Therefore, the above permissions are disabled if System is selected. Cashier may perform Customer Database entry and access Customer Database accounts.

Cashier may access User Information. Some of the following gift card transaction types are not supported by all gift card processing companies.

Refer to the PCCharge Appendices to determine which gift card transaction types are available to your gift card processing company.

You may also refer to the section Gift Card Transaction Processing to learn about gift card processing in general see page Increment — Allows a cashier to perform a gift card Increment transaction.

Activate — Allows a cashier to perform a gift card Activate transaction. Register — Allows a cashier to perform a gift card Register transaction. Points — Allows a cashier to perform a gift card points-based transaction. Balance Merge — Allows a cashier to perform a gift card Balance Merge transaction. Balance Adjustment — Allows a cashier to perform a gift card Balance Adjustment transaction. Balance Transfer — Allows a cashier to perform a gift card Balance Transfer transaction. Cash-Out — Allows a cashier to perform a gift card Cash-Out transaction.

Click the Save Selected button to save the settings for the currently selected cashier. Click the Close button to exit the Cashier Permissions window. Reenable Selected will reenable a cashier who has been locked out. Delete Selected will delete the selected cashier. Logging in and Out of a Cashier’s Account After you’ve activated at least one account even if it’s only the System account , you will be prompted to enter a Username and Password whenever PCCharge is started.

This icon is immediately to the left of the help icon. Manager Override Password The Manager Override Password window is displayed when a cashier Shelly tries to access a function that she has not been given permission to access. The Manager or System user or even another cashier who has permissions for that particular function -can override that protection by entering their User Name and Password. The first cashier Shelly is granted access to that function for that one instance. If she needs to perform that function again, another override would be required.

The Audit report lists all permissions that were overridden and the individuals who temporarily overrode them. Editing a Cashier’s Account 1. Cahiers that have not logged in within the last 90 days will be deleted upon startup of PCCharge.

If an incorrect password is entered five times in a row at login, then the cashier will be locked out until re-enabled by the System user. If the System user attempts to enter an incorrect password five times, PCCharge will be locked for 30 minutes.

If PCCharge is idle for the amount of time configured as the Inactivity Timeout, then the current cashier will be logged out.

Click on the row of the cashier you wish to edit. To change permissions, click on the radio button corresponding to the Permissions to be granted. Click on the check boxes for the transactions you wish to select.

Click on Select All Permissions to select all transactions for the radio button selected. To change a cashiers password, select the cashier and press Enter. The Cashier Information box will appear.

Enter a new Name or Password. You cannot delete the System user. To disable this user, delete the password from the Preferences window see page Note that deleting the System user will disable cashier permissions for all cashiers. You also cannot delete the Manager user once it has been created. Click to select the cashier you wish to delete.

Click Delete Selected to delete the selected cashier. PCCharge will warn you that the cashier scheduled for deletion will be removed. Click Yes to confirm. PCCharge will display a pop-up window with the message xxxx has been deleted. Click OK to return to the Cashier Permissions window. Most users do not need to access this window. If you are in such a situation and need to set up PCCharge user licenses, follow the instructions given in this section.

Otherwise, proceed to the next section, Private Label Card Setup see page Adding a User Click Setup on the menu bar. Click the Users option. Type in a unique user name in the box labeled User. Click the Add button. If you don’t already have user licenses registered for this copy of PCCharge, you’ll be warned that the maximum number of users has been exceeded.

If you receive this warning, click Yes. PCCharge will prompt you to enter a security code. You will need an additional user serial number as well as the system code for either option.

You should not delete or rename this user unless directed to do so by Technical Support. Deleting or renaming this user may result in PCCharge not being able to process transactions. Select the user you want to delete. Click the Remove button. PCCharge will prompt you to insert your configuration disk into your floppy drive. Do so and click OK. If you do not have a configuration disk, you may click Cancel. Click the OK button to exit the Users window.

After removing a user, your maximum number of users will remain the same. You can add a new user to take the place of the one you just removed. Private label cards are credit cards that are not issued by major issuers like Visa, MasterCard, American Express, Discover, etc. Private label cards are typically issued by department stores, large chain stores, and specialty chain stores. If you need to accept private label cards, first check with your merchant service provider or processing company to make sure your account is configured to accept private label cards.

Next, follow the instructions given below. Click the Merchant Setup option. Click the Private Label option. Put a check next to the box labeled Authorize. This will activate PCCharge’s ability to handle private label card transactions. Click the small drop-down arrow button to the right of the Processor: field. Select the processor that will handle your Private Label Cards.

Enter the Merchant Number you’ll use to process the private label cards. Enter the Primary Phone and Secondary Phone numbers that will be dialed during an attempted transaction. This information is available from your merchant service provider or your processing company.

Click the small drop-down arrow button to the right of the Type field. Select the type of Private Label Card you’ll be using. Enter a Description for the private label card.

Enter a starting and ending BIN Range that will encompass the numerical range of private label cards that you will accept. Enter the Min minimum and maximum Max number of digits in the private label card. Specify the Check Digit routine that is used to verify that the private label card is a valid credit card.

If you’ve specified a Check Digit, enter the Multiplier to be used in the check digit routine.

 
 

Pccharge 5.10 download.PCCharge 5.9.3 – Payment Server Manual

 

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Customizable reporting features include multiple merchant accounts and will allow you to design reports that you need. The program provides real-time or batch transaction processing, add-on card readers, shopping cart support, PIN pads and check readers to enhance functionality, robust and customizable reporting features offers more than a traditional credit card machine. Full Specifications. What’s new in version 5. Release November 7, Date Added February 2, Version 5.

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